Workday's Gerrit Kazmaier on Facing Down the SaaSpocalypse, and Why Workday Had to Change Before Agentic AI Took Hold
Workday had to restructure internally before agentic AI could gain customer traction—a warning for SaaS peers.
- 01Workday's Gerrit Kazmaier admits the company required substantial internal transformation before agentic AI could resonate with enterprise customers.
- 02The admission matters beyond Workday: incumbents cannot simply bolt AI agents onto legacy architectures and expect adoption.
- 03Early traction is emerging, but the SaaSpocalypse thesis—that AI disrupts traditional SaaS from within—remains unresolved.
- 04Organizational readiness, not model capability, is shaping who wins the agentic transition.
Workday had to restructure internally before agentic AI could gain customer traction—a warning for SaaS peers.
Workday's Gerrit Kazmaier admits the company required substantial internal transformation before agentic AI could resonate with enterprise customers. The admission matters beyond Workday: incumbents cannot simply bolt AI agents onto legacy architectures and expect adoption. Early traction is emerging, but the SaaSpocalypse thesis—that AI disrupts traditional SaaS from within—remains unresolved. Organizational readiness, not model capability, is shaping who wins the agentic transition. Watch: Whether Workday's internal restructuring becomes a disclosed template other SaaS vendors quietly replicate.
Watch: Whether Workday's internal restructuring becomes a disclosed template other SaaS vendors quietly replicate.
Is it SaaSpocalypse vindication time? Not yet - for Workday, or for me. But now that Workday is getting agentic AI traction with customers, it's definitely time to ask: what's working, and why? As Gerrit Kazmaier reveals, for Workday to gain momentum, the company had to make significant internal changes first.
Read the full article at diginomica.comIs it SaaSpocalypse vindication time? Not yet - for Workday, or for me. But now that Workday is getting agentic AI traction with customers, it's definitely time to ask: what's working, and why? As Gerrit Kazmaier reveals, for Workday to gain momentum, the company had to make significant internal changes first. Time to listen in...
Don't miss tomorrow's
The Daily Pulse in your inbox each morning — sourced and linked.