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Use-case library

Customer Service · Microsoft Copilot

Customer self-service agent

Deflect routine inquiries with a Copilot Studio self-service agent.

AgentCost-to-ServeSpeedExtend effortAI-Powered BuilderCIO / CTO

What changed

A Copilot Studio agent answers common customer questions and completes routine tasks, deflecting volume from live agents.

Try it

Illustrative demo

Synthetic data

Worked example of "Customer self-service agent" on synthetic data — edit the inputs to tailor it. Edit the inputs to tailor the output — it's baked synthetic data, so nothing leaves your browser until you run it live.

Company / entity

Synthetic demo company (a ~$5B high-growth US AI SaaS) — swap in any name to tailor the output.

Period

Focus / scope

What this run should concentrate on.

Copy prompt & open Microsoft 365 Copilot

Copilot surfaces used

Copilot StudioAI Agent + Knowledge Base

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