Amelia

Real-time AI copilot for contact center representatives that surfaces insights, suggestions, and next-best actions during live customer conversations.

Proprietary framework that enables AI agents to act independently while following clear rules and seamlessly gathering human input, orchestrating autonomous reasoning and conversational capabilities.

Workspace for designing, testing, and deploying conversational agents that take action, powered by the Agentic+ framework with advanced LLM-driven reasoning.

Industry-specific conversational AI for banking and finance that balances AI-driven customer and employee interactions with proven guardrails for regulated environments.

Industry-specific deployment guiding patients seamlessly from first contact to follow-up and education while keeping them engaged and delivering better outcomes.

Specialized conversational agents for contact centers that augment staff by offloading high-volume requests and coaching representatives in real-time during escalations.

The flagship conversational AI platform combining proprietary Agentic+ framework with advanced autonomous and voice AI technology to handle complex customer and employee interactions.

Deep-dive analytics platform that illuminates each interaction—AI or human—enabling optimization through conversation replay, NPS tracking, and answer accuracy gauging.

Enterprise-grade security feature enabling trustworthy, context-aware interactions by blending seamless self-service with smooth escalation to human agents.

Central hub for unifying enterprise knowledge and fine-tuning AI responses, powered by RAG and advanced LLMs to deliver precise, context-aware responses.

Command hub for AI-escalated hand-offs, enabling configuration of escalation teams and queues, live conversation monitoring, and real-time rep support with response templates.

Grounding mechanism that prevents AI hallucinations by anchoring agents in enterprise data with layered guardrails, confidence checks, safe fallbacks, and human escalation.

Dashboard that turns every conversation into a feedback loop for rapid improvement, tracking intent and resolution rates, pinpointing friction, and refining AI-generated escalation flows.

SoundHound's proprietary automatic speech recognition technology enabling voice-based interactions with best-in-class understanding regardless of accents, stutters, and environmental noise.

Enterprise agentic system that enables AI agents to act autonomously while following rules, orchestrating workflows, system integrations, and deterministic processes with seamless human escalation.

Voice assistant app offering fast, smart, and up-to-date conversational AI capabilities with real-time information access.

Voice AI solution connecting drivers and merchants to unlock new revenue through in-vehicle voice commerce and ordering experiences.

Voice AI capability allowing brands to enhance value when users invoke their product by custom brand name or wake word.