Amelia

Real-time AI copilot for contact center representatives, surfacing insights, suggestions, and next-best actions within live conversations to deliver optimal customer results.

Enterprise agentic system that enables AI agents to act autonomously while following rules, orchestrating workflows, system integrations, and deterministic processes with seamless human escalation.

Workspace for designing, testing, and deploying conversational agents that take action. Features agent orchestration through LLM-driven reasoning and integration with enterprise systems.

Conversational AI platform combining autonomous and voice AI with generative capabilities to handle complex customer and employee interactions naturally. Powered by the proprietary Agentic+ framework.

Enterprise AI agent platform that enables building conversational AI agents capable of listening, reasoning, and taking action across business processes.

Deep analytics platform illuminating each AI and human interaction, enabling conversation replay, NPS tracking, and answer accuracy measurement for QA and optimization.

Central hub to unify enterprise knowledge and fine-tune AI responses using RAG and advanced LLMs, delivering precise context-aware answers grounded in company data.

AI-powered ITSM automation platform that unlocks enterprise IT stacks with autonomous ticket resolution and preventative self-healing capabilities.

Brand-specific conversational AI embedded in automotive products to provide intelligent in-vehicle assistant experiences.

Command hub for managing AI-escalated handoffs, configuring escalation teams and queues, monitoring live conversations, and equipping representatives with real-time response templates.

GenAI-powered drive-thru ecosystem that increases throughput and revenue through voice-enabled ordering and customer interaction.

Hands-free voice AI assistant that provides employees instant access to manuals, training materials, and operational information.

Developer platform for building custom voice assistants with access to content domains and voice AI capabilities.

Dashboard that turns every conversation into a feedback loop, tracking intent and resolution rates, identifying friction points, and refining AI-generated escalation flows for continuous improvement.

AI-powered voice assistant that handles inbound phone calls with custom handling of 100% of call volume for businesses.

Voice AI solution that processes orders across multiple channels with higher conversion and ticket sizes for restaurants and food service.

Voice AI platform connecting drivers and merchants to enable in-vehicle ordering and payment transactions, unlocking new revenue streams.

SoundHound AI's proprietary automatic speech recognition technology enabling voice-based interactions with best-in-class understanding regardless of accents, stutters, or environmental noise.