Atlassian Jira Service Management

AI agents that instantly answer employee questions by drawing on existing knowledge, automatically identify knowledge gaps, and draft new support articles to continuously improve front-line support.

First-party excerpt: Instantly answer employee questions with AI agents that draw on existing knowledge. Plus, AI is always spotting knowledge gaps and drafting new articles so your front-line support keeps getting better.

AI-powered system that groups related alerts, escalates them to incidents, and surfaces relevant resources, SMEs, and remediation steps to help incident responders prioritize and act on high-priority issues faster.

First-party excerpt: Use AI to group related alerts, escalate them to an incident, and access relevant resources, SMEs, and remediation steps.

AI system that automatically generates incident summaries to help operations teams save time on post-incident reviews, learn from past incidents, and extract critical insights to prevent similar incidents.

First-party excerpt: Leave post-incident reviews to AI. Generate an incident summary quickly so Ops teams can save time, learn from past incidents, and pass along critical insights to prevent similar incidents in the future.

Unified data layer that pulls in organization-wide context from Confluence, Jira, Splunk, Slack and more to ensure AI insights are timely and relevant.

AI teammate accessible directly in workflow that provides instant help for brainstorming, executing complex tasks, and uncovering insights.

Capability to custom-build AI agents for facilitating critical support and operations workflows including managing requests, triaging incidents and alerts, and automating routine actions.

AI-native agent for scaling customer support with personalized, always-on support powered by AI that uses your own knowledge and resources.

AI capability that connects knowledge across Atlassian and third-party tools to quickly discover relevant docs, runbooks, subject matter experts, and resources in the flow of work.

AI-powered content generation that writes knowledge articles, runbooks, and post-incident reviews faster based on existing documentation, tickets and policies.

AI agent for incident response that proactively detects and resolves incidents by correlating alerts, analyzing logs and changes, and identifying root causes.

AI-powered service management agent that delivers instant self-service, analyzes and resolves common support requests, and orchestrates complex service workflows from end to end.

AI capability that condenses large volumes of text into concise highlights for tickets, incident timelines, and knowledge so agents can get up to speed quickly.

AI capability that analyzes alerts and requests, prioritizes work, and auto-assigns tasks so agents start with context and resolve faster.

AI system that groups related alerts, escalates them to incidents, and provides context on relevant resources, subject matter experts, and remediation steps to cut through alert noise.

AI-driven capability that groups related alerts, escalates them to incidents, and surfaces relevant resources, SMEs, and remediation steps to help responders prioritize and act on critical incidents faster.

AI capability that groups related alerts, escalates them to incidents, and provides relevant resources, subject matter expert suggestions, and remediation steps to help IT operations teams detect and resolve incidents faster.

AI system that groups related alerts, escalates them to incidents, and surfaces relevant resources, subject matter experts, and remediation steps to help responders prioritize and act on high-priority incidents faster.

AI feature that automatically generates incident summaries from post-incident reviews, helping operations teams save time and extract critical insights to prevent future incidents.

AI feature that automatically identifies gaps in knowledge bases and drafts new support articles to continuously improve self-service support coverage.

AI system that automatically identifies gaps in the knowledge base and drafts new support articles to continuously improve front-line support coverage.

AI-powered agent that provides 24/7 self-service support by answering employee questions, triaging requests, suggesting resolution steps, and automatically identifying and drafting knowledge base articles.

AI capability that automatically generates incident summaries and post-incident reviews, enabling Ops teams to save time on documentation and extract critical insights to prevent similar incidents.

AI-driven feature that automatically generates incident summaries and post-incident review reports to help operations teams save time and extract learnings from past incidents.

AI agents that instantly answer employee questions by drawing on existing knowledge bases, while continuously identifying knowledge gaps and drafting new articles to improve support quality.

AI capability that automatically generates incident summaries to help operations teams save time on post-incident reviews and extract critical insights to prevent similar incidents in the future.

AI system that automatically triages incoming requests, intelligently suggests resolution steps, and helps service teams prioritize work by removing mundane task burden.

AI agents that provide instant answers to employee questions by drawing on existing knowledge, while automatically identifying knowledge gaps and drafting new articles to improve support quality.

An AI agent that provides 24/7 self-service support to employees and customers, answering questions by drawing on existing knowledge base articles and helping triage requests.

Asset management capability now included in Service Collection Standard tier for tracking and managing IT and service assets.

Unified AI platform for Atlassian Cloud products that includes AI-powered features like search, agents, chat, and studio across the product suite.

Agentic workflows that automatically build and execute complex service processes like personalized onboarding, zero-touch request handling, and incident response.

AI agent for scaling customer support by delivering personalized, always-on support powered by knowledge bases and customer context.

Atlassian's Teamwork Graph that connects people, work, and goals across Atlassian and third-party tools, enabling AI to draw on relevant context with minimal setup for personalized support.

Connectors for Confluence Data Center and Jira Data Center that enable seamless data synchronization between Data Center and cloud environments for cloud-based AI features.