BMC Helix

A fleet of AI agents designed to reduce toil and free up resources for high-value work across IT service management and operations.

AI agents for automated root cause analysis, remediation recommendations, and faster incident response across IT operations and observability.

Predictive resource optimization and right-sizing intelligence powered by AI for service assurance and cost efficiency.

Comprehensive visibility and control over IT assets and services using AI-driven discovery and mapping capabilities.

AI-powered virtual assistant that provides conversational search experience to help users quickly find information within service management systems.

Agentic AI-powered enterprise service management platform delivering personalized experiences and faster service delivery.

AI-driven IT service management platform for modern enterprises with agentic AI support for self-service and IT operations.

Provides automated root cause analysis and remediation, service-centric monitoring, and advanced event management with AI agents for business service reliability.

A fleet of autonomous AI-driven agents deployed across BMC Helix to assist IT professionals with service requests, incident management, change analysis, and vulnerability remediation.

A no-code/low-code tool enabling service management practitioners to build, deploy, and update custom AI agents without technical expertise.

An AI-driven capability that analyzes historical and real-time data to evaluate change risks, provide actionable recommendations, and generate real-time change risk scores for DevOps environments.

Natural language-driven chatbots and virtual agents that contextualize user questions, provide referenced answers, and enable self-service experiences with data analytics capabilities.

An AI-powered vulnerability management tool that analyzes risk and impact on critical services, prioritizes remediation efforts, and provides remediation recommendations.

Core agentic AI platform that deploys autonomous AI-driven agents to assist IT professionals with service requests, incident management, troubleshooting, and operational support across enterprise IT environments.

No-code platform enabling service management practitioners to build, deploy, and update custom AI agents without technical expertise.

AI-powered capability that analyzes historical and real-time infrastructure data to understand change impacts, provide risk scores, and recommend interventions to reduce DevOps change failures.

Natural language processing capability enabling chatbots and virtual agents to contextualize questions, provide precise responses, and support self-service experiences for end users and IT professionals.

Security-focused AI capability that analyzes vulnerabilities, prioritizes them by impact on critical services, and provides remediation recommendations to accelerate resolution and reduce risk exposure.