Cisco Webex Contact Center

AI system that identifies and tracks action items from customer interactions for automatic follow-up.

Empowers agents, supervisors, and customer-facing teams with AI capabilities to enhance performance and decision-making in contact center operations.

Security product featuring AI capabilities for threat detection and defense within Cisco's security portfolio.

Intuitive and conversational self-service capabilities powered by AI that give customers 24/7 access to support.

AI-powered system that automatically generates call notes and summaries using speech-to-text, reducing call wrap-up time and improving documentation accuracy.

Provides automatic note-taking, action item follow-up, and meeting transcriptions to reduce manual wrap-up time and improve documentation accuracy.

AI-powered speech-to-text transcription service for accurate call wrap-up notes and documentation.

AI-powered feature that automatically generates and records notes from customer interactions and conversations.

A generative AI-powered assistant that combines latest generative AI technology with Cisco expertise to guide and inform daily decisions.

An agentic intelligence service embedded in Cisco Services engagements that combines AI with human expertise to guide and inform business decisions. Currently in general availability.

Real-time AI-generated closed captions for contact center interactions and meetings.

Open Webex APIs enabling developers to build custom AI-powered solutions tailored to specific business needs and contact center workflows.

Open Webex APIs that enable customers to create custom AI-powered solutions tailored to their business needs.

AI-driven analytics platform that provides actionable insights from customer interaction data and feedback for agents.

Provides actionable customer insights and full visibility of customer interaction data and feedback shared with agents for improved awareness.

AI-powered chatbot providing smart, conversational self-service support with seamless escalation to human agents when needed.

AI-powered real-time guidance system that delivers contextual data and assistance to agents during customer interactions, enabling more informed and accurate responses.

Real-time AI-powered data and assistance delivered to agents during customer interactions for informed responses.

AI service that automatically transcribes meetings and customer interactions into text.

AI-powered real-time translation service for multilingual customer interactions in the contact center.

Infrastructure and platform for building and deploying secure AI applications at scale.

AI-powered chatbots capable of handling customer inquiries and seamlessly transitioning to human agents when needed.

Highly capable chatbots that can seamlessly transition to human agents when needed, providing intelligent self-service options.

AI-powered capabilities within Splunk platform for observability, analytics, and security operations.

AI capabilities integrated into Webex collaboration platform for enhancing meeting, workspace, and communication features.

An AI agent that automates customer interactions and handles inquiries in the contact center, enabling a new era of customer experience.

Open Webex APIs enabling development of custom AI-powered solutions tailored to specific business needs and workflows.

Communications platform for automating customer journeys, bringing together communication channels and business systems.

Intelligent, digital-to-human customer interaction platform enabling customers to connect through preferred channels with AI-powered capabilities.

Tools and analytics to increase the performance of contact center teams and agents through monitoring, coaching, and optimization.

Security operations center capability leveraging agentic AI for automated security operations and threat response.