Cognigy

AI assistant that equips service agents with real-time AI coaching, automated wrap-ups, knowledge access, and language translation to enhance productivity.

Platform for evaluating and monitoring the performance of AI agents to ensure quality and effectiveness of customer service interactions.

Enterprise-grade agentic AI capabilities for building autonomous customer service agents that can understand, decide, and resolve customer issues.

No-code/low-code studio for building and designing conversational AI agents with automated conversation design workflows.

Capability for AI agents to proactively reach out to customers with personalized offers, alerts, and recommendations across channels.

Command center for real-time control, visibility, and assurance of enterprise AI agents across multiple channels and use cases.

New command center delivering real-time control, visibility, and assurance to keep enterprise AI agents running reliably and effectively.

Enterprise-grade generative AI platform for building, deploying, and managing agentic AI workforce across contact centers with advanced NLU, conversation design automation, and omnichannel integration.

Analytics and reporting platform providing visibility into AI agent performance, conversation metrics, and contact center insights.

Seamless live chat and agent handoff capability enabling human agents to take over conversations when needed.

Multi-layered AI core purpose-built for customer service automation, integrating foundational LLMs with Cognigy's orchestration capabilities and CX expertise for optimized performance, context awareness, and governance.

Voice connectivity platform enabling AI agents to deliver phone and voice conversations at scale with natural language processing.

Enterprise-grade agentic AI platform for contact center automation, delivering autonomous AI Agents capable of reasoning, personalization, and complex task handling across 100+ languages and 25K+ concurrent interactions.

Secure LLM integration for contact centers, enabling advanced language understanding and turbo-charged conversation design with enterprise-grade safety and compliance.

Omnichannel conversation analytics suite providing agent performance analysis, customer interaction metrics, and CX intelligence.

AI-powered knowledge management system that provides agents and AI assistants with instant access to critical support information and resources.

Platform for creating rich, interactive multimodal customer experiences across chat, messaging, and web channels with visual components.

Omni-channel chat and messaging AI agents that deliver personalized customer support across digital channels, messaging platforms, and social media.

AI-powered phone conversation system that delivers empathetic and scalable voice interactions for customer service, enabling automated handling of calls across contact centers.

Intent-based automation engine for structured processes enabling natural language understanding and task-driven interactions.

Delivers fluid multimodal customer journeys by composing conversational and generative AI interactions across multiple channels and modalities.