Decagon

Natural language workflow definition system that compiles to code, enabling non-technical users to build and iterate AI agent logic while maintaining technical controls.

Natural-language workflow definition system for AI agents that enables non-technical teams to build and refine agent behaviors without complex configuration languages or engineering overhead.

Safe, on-brand text chat conversations for AI agents to deliver consistent customer responses across messaging channels.

Flexible, personalized chat interface for executing complex workflows with empathetic and reliable responses.

Proprietary AI engine that powers Decagon's conversational agents, designed to understand business context and improve with every interaction.

Analytics platform that turns customer conversations into actionable insights to improve agent performance and understand customer behavior.

Conversational AI agent for executing complex customer service workflows with personalization and empathetic response handling across chat channels.

Always-on email AI agent for resolving customer issues and inquiries with accuracy and speed through intelligent email automation.

Voice AI agent for customer service with natural dialogue capabilities, brand customization, and cross-channel memory integration across omnichannel customer experiences.

AI-powered analytics that identify high-impact improvements across knowledge base, workflow design, and tooling with prioritized recommendations.

AI co-pilot that analyzes customer conversations, identifies workflow gaps, and automatically generates, tests, and refines AOPs to accelerate agent optimization.

Contextual email resolution for AI agents to handle customer inquiries and provide contextually relevant responses via email.

Always-on email AI capability for resolving customer issues quickly and accurately through asynchronous communication.

Built-in security controls for managing sensitive operations like identity verification and refunds with strict access controls and data management.

Live A/B testing capability to route conversations across agent versions and measure impact on CSAT, deflection rate, and other key metrics.

Voice of the Customer analytics providing built-in reporting and insights across all AI agent conversations with deep, self-serve analytics.

Support for tool connectors enabling AI agents to integrate with ticketing platforms, CRMs, knowledge bases, CCaaS providers, and custom systems.

Maintains customer context across sessions and channels while providing data portability and control over customer conversation history.

Spring 2026 release enabling user memory, outbound voice, and Agent Workbench for building stronger customer relationships through proactive outreach.

Integration framework connecting Decagon agents with ticketing platforms, CRMs, knowledge bases, CCaaS providers, and custom tools.

AI-powered knowledge gap identification that analyzes conversations and automatically drafts new articles based on unresolved customer issues.

Simulations at scale to evaluate AI agent updates before deployment with simulated conversations and unit testing.

Evaluation tools for validating agent updates using simulated conversations and unit testing with performance monitoring at scale.

Provides end-to-end traceability of agent decisions, including model calls, workflow triggers, and knowledge base references.

Built-in conversational context maintenance across interactions that maintains user information and complements systems of record for personalized experiences.

Enables safe rollout of new agent versions with A/B testing capabilities and full impact measurement against real conversations.

Human-like voice conversations for AI agents to handle customer interactions across voice channels with natural speech.

Omnichannel voice AI capabilities enabling fast, intelligent voice conversations fully customizable to brand voice and tone.

Analytics tool that uncovers customer pain points and preferences, turning insights into actionable product roadmap decisions.

24/7 monitoring and QA tool for customer conversations with custom criteria and always-on visibility.